Orders are sent by letter followed and usually dispatched within 72 hours after receipt of payment.

Delivery times are given for information only and indicative. KUTJO endeavors to respect the delivery times indicated on the acceptance of the order and to execute the orders except for force majeure or in case of circumstances beyond its control, such as strikes, freezing, fire, storm , Flood, epidemic, supply difficulties, failure by the Purchaser to comply with the terms of payment and payment of installments, without this list being limiting.

Delivery delays can not give rise to any penalty or indemnity or justify the cancellation of the order, as the criminal clauses in the Buyer's commercial papers are not binding on KUTJO.

The delivery will be made at the place of delivery provided to the order. The delivery and delivery of the products may take place at any other place designated by the Buyer with the express and written agreement of the company KUTJO, subject to 8 days notice, at the exclusive cost of the Buyer. Similarly, in the case of specific requests from the Buyer concerning the packaging or transport conditions of the ordered products, duly accepted in writing by KUTJO, the related costs will be the subject of a specific additional invoice, Previously accepted by the Purchaser.


The Buyer is obliged to check the condition of the products on arrival and to formulate any complaints immediately to the carrier. Claims must be confirmed to the carrier and KUTJO by registered letter AR within 3 days of delivery.

In the absence of reservations or complaints concerning apparent defects, missing or non-conformity of the products delivered with the order, the products delivered by the company KUTJO will be deemed to conform in quantity and quality to the order.

The Purchaser shall attach to its reservations or claims all supporting documents relating thereto. No complaint can be validly accepted in case of non-compliance with these formalities and delays by the Purchaser. If, after checking, an apparent defect or a defect is found, the Buyer may only ask KUTJO for the replacement of the non-conforming items and / or the necessary supplement to fill the missing items without being able to claim any Compensation or resolution of the order.

Any return of goods must be the subject of a prior formal written agreement of the company KUTJO. The return will be made in the original packaging. The costs of return will be borne by the company KUTJO only in the event that an apparent defect or missing are actually established by the latter or its agent.

KUTJO will replace, as soon as possible and at its own expense, the delivered products, the apparent defects or lack of conformity of which will have been duly proved by the Purchaser and subject to verification by the latter of the alleged defects. The claim made by Buyer under the terms and conditions set forth above shall not suspend the payment of the goods concerned.